Thanks for joining us at our recent Ignite!25 roadshows across Australia and New Zealand.
Business fundamentals haven’t changed — how you get there has. There’s a lot of hype around GenAI but not a lot of “how". Ignite!25 was designed to unlock the tools and insights you need to drive your business transformation agenda and realise the opportunity. Thank you for joining our experts and networking with senior executives, thought leaders and global tech companies.
Flip the focus: it’s not just about the tech, it’s about you
Across the country, we talked to clients about how to adapt and transform their organisations to be productive in the age of AI, focused on these key questions.
- How do I scale and drive adoption across my organisation?
- How do I put the right foundations and guardrails in place?
- How do I show value back to the business?
Most organisations have access to the same AI technologies, capabilities and use cases. The real differentiator isn’t the tech — it’s an organisation’s ability to securely consume, adapt to and scale the technology. Ignite!25 shifted the spotlight from the tools to the transformation, helping leaders build internal readiness and resilience for business success.
Highlights from Ignite!25
Keynote
The AI Revolution:
A Strategic Executive Overview
Keynote speaker:
Tal Nathan - VP Application Solutions, Data & Analytics & AI, NTT DATA
David McKeering - CEO Australia & New Zealand, NTT DATA
Welcome address
NTT DATA Ignite!25 Welcome address
Thank you to our guest panelists
Marc Reinhardt
Director of Cyber Security & IT Risk, Information Services at Icon Group
Marc shared his perspectives on cybersecurity and how Icon Group is responding to the constantly changing cyber environment. He covered:
- How Icon Group navigates the complexities of data privacy and ensures compliance when implementing new digital health initiatives.
- How they navigate and balance business transformation in their IT environment and manage risk simultaneously.
- In the context of rapid digital transformation, how Icon Group balances proactive cybersecurity measures with robust incident response and recovery plans.
Julien Poncheele
Analytic & Digital strategy Manager at Lactalis
Julien shared how Lactalis is integrating new technologies within traditionally non-technological environments, ensuring buy-in from the executive team and board. He covered:
- How they demonstrate the value of their technology investments internally to different departments.
- How they manage budget constraints and trying to do more with less.
- The importance of data across the entire value chain for better integration and the role it plays in breaking down departmental silos.
- The processes and technologies that are critical for converting raw data into intelligence that empowers better decision-making at all levels.
Colin Renouf
Head of Cyber Security at Healius Limited
Colin shared his view on Standards Australia's recent adoption of the new national standard for operational technologies. He covered:
- The immediate, practical steps cyber teams in regulated industries need to take, especially given the push for early adherence.
- How cyber collaboration with universities and government directly addresses the current understanding gap and fosters more robust security for AI and LLM.
- The fundamental shifts that are necessary in cybersecurity approaches to keep pace with this rapid evolution
- The emerging cyber threats or IT risks that are top of mind, especially concerning the increasing sophistication of AI-powered attacks, and how Healius is preparing for them
Vannessa Van Beek
Global CISO at Fortescue
Vannessa shared her approaches to complex security challenges with a unique, human-centered perspective. She covered:
- How AI-driven systems are helping Fortescue predict and prevent equipment failures, and how that translates into safer, more efficient operations and clearer communication across such a vast and remote network.
- The challenges the mining industry needs to address as it becomes more of a "technology company," and how AI plays a role in both creating and solving that problem.
- How they balance the promise of innovative technologies with the need for robust governance and risk management, particularly when dealing with sensitive corporate data.
Courtney Parker
Risk & Assurance, Cyber Security at Western Power
Courtney shared her top cybersecurity challenges. She covered:
- The key conversations she is having regarding the use of AI at Western Power.
- How Western Power approaches the risk assessment process differently for operational technology (OT) systems that control the grid versus traditional IT systems.
- How they balance the need to innovate with AI with the critical responsibility of maintaining a safe and reliable power grid.
- How AI is being used to predict and respond to outages, and how that translates into a more reliable service and better communication for the end-user.
- How her team is using AI or automation to enhance Western Power’s defensive capabilities in a highly regulated environment.
Ryan McGillivray
Product Manager - Technology Services & Platforms at ACC
Ryan shared his experience as one of the first government agencies to trial generative AI. He covered:
- How AI was leveraged to augment customer service and how these initiatives streamlined conversations and enhanced the customer journey.
- The organisational enablers they put in place to successfully integrate AI into their CX operations.
- How he gets buy-in from the board and other key stakeholders for AI initiatives.
- His vision for ACC's customer experience roadmap with emerging technologies like generative AI agents.
Thought leadership
Resource library
Nearly half of the C-suite in Australia view GenAI as a revolutionary game changer.
NTT DATA has partnered with The Australian to show how businesses can make strategic technology decisions for their future.
Get in touch with our experts
Connect with us to uncover how we can help your organisation.
Thank you to our partners
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
For more information, visit: https://www.cisco.com/
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats every day and empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
For more information, visit: https://www.cloudflare.com/connectivity-cloud/
Dell Technologies helps organisations and individuals build their digital future and transform how they work, live and play. We provide customers with the industry’s broadest and most innovative technology and services portfolio for the AI era.
For more information, visit: https://www.dell.com/en-au
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.
For more information, visit: https://cloud.google.com/
Microsoft creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more.
For more information, visit: https://www.microsoft.com/
NiCE CXone Mpower automates end-to-end customer service—enabling organizations to improve customer satisfaction while boosting efficiency and reducing costs. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates customer service across every touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
For more information, visit: https://www.nice.com/
Palo Alto Networks, the global cybersecurity leader, continually delivers innovation to enable secure digital transformation. We provide the most comprehensive set of integrated solutions to secure your users, applications, data, devices, and networks no matter where they are.
For more information, visit: https://www.paloaltonetworks.com.au/
The #1 AI CRM.
Since opening its doors in 1999, Salesforce has had a singular focus - helping their customers improve their customer relationships. They've been leaders in AI for over 10 years, fuelling productivity for their customers so they can deliver exceptional experiences to their own. It’s no surprise, then, that over 150,000 companies worldwide now trust Salesforce to drive growth.
For more information, visit: http://www.salesforce.com
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
For more information, visit: https://www.servicenow.com/
